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1. Launch a Disabled Customers Consultation Forum (made up of disabled customers, able and disabled Orange employees, representatives of external organisations with disability agendas, representatives of Sense and our Product Development Team) to develop guidance for retail staff, and better online product information for disabled customers.
2. Continue mystery shopping to monitor improvements

1. The Accessible Communications Team (TACT) has been launched, working towards making our products and services more inclusive. It has already led to greater Integrated Voice Recognition Options and a new service for the visually impaired.
2. There were no new products and services to test with mystery shopping during 2006.

Develop a code of practice for service delivery for older and disabled customers.

During 2003 Orange worked with other UK mobile operators to develop a guide to mobile services for elderly people and customers with disabilities. The guide is intended to help mobile operators make their products and services more accessible to disabled and elderly customers and is designed to inform people about what they can expect from their mobile operator or service provider.

Market a dedicated text tariff for hearing impaired customers.

During 2003 we launched Text Saver. This is a service available to all Orange Pay as You Go customers but is particularly aimed at people who text a lot. It allows people to send up to 1825 text messages a year (approximately five per day) at less than 1p per message.