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Reassign team responsibilities in the first quarter of 2006 to ensure we always respond within our committed 10-day limit.

In line with industry best practice we are committed to acknowledging receipt of queries within 3 working days and providing a full response within 10 working days. In 2006 we achieved 97% of this target.

Get our level of compliance with the Ten Commitments back to the level we achieved in 2003

In 2003, the only area we didn't meet the 10 Commitments guidelines was in failing to respond to 1.3% of the letters we received within a 10-day limit. In 2005, we are compliant in all but this area as well. Although we responded to letters in an average of 3.2 days, we failed to respond to 3.6% of letters within 10 days. Our slower response was caused by a team workload imbalance. Community team members with responsibility for some regions of the UK had a far greater workload than those responding to other regions.

Get this performance level back to 100%.

We failed to meet our target to address relations between mobile operators and the community as we did not manage to respond to 1.3% of the letters we received within the ten day limit largely due to staff shortages. Out of the 2,194 letters received about transmitter inquiries, 3% were not acknowledged within three days from the date when the letters were received.

Ensure continued adherence to the ten commitments.

We adhered to the ten commitments except for in one respect: one of the pledges in the ten commitments is to acknowledge all letters about health issues within ten days. During 2003, we failed to respond to 1.3% of the letters we received within the target timeframe of ten days.