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Continue to provide spill training courses for employees

We continued to provide this training, which is now a part of our permanent health and safety training programme.

Review the environmental risk assessment of the network side of business and complete a similar study for our retail and communication centre side of the business

Our risk assessment report was submitted to Orange UK senior management and has been integrated into our management plans.

Continue to work on our energy consumption.

In 2005, we undertook accreditation in all our offices and call centres by the Carbon Trust. This accreditation process enabled us to make energy savings in our offices and identified further areas we can improve our energy efficiency. We also continued to source renewable energy.

Continue to seek new ways of encouraging customers to return their unused handsets for recycling through Orange recycle. Review the implementation of the handset recycling scheme to ensure we are recycling used handsets in the best way we can.

Our review of Orange Recycle has concluded that we have the right mechanisms in place to make recycling easy for people who shop in our stores, and that we should continue to promote it. In particular, our initiative to 'buy back' old handsets by giving customers a discount on their new phone works well, and we will continue this. We think that some of our customers are choosing to recycle their handsets through the other schemes available. We'd like the public to be more aware of our and other schemes and will get the message out where we can. We determined that we can make the biggest impact on recycling by increasing recycling amongst our business customers.

Continue to reuse and recycle redundant network equipment where practicable.

We reused or recycled 92% of network equipment in 2005. This equipment contains high-cost precious metals, so it is commercially wise to continue this practice. Orange pays a premium recycling service provider to ensure we have maximum traceability of where recycled components go.

Maintain the current Office Recycling Scheme (ORS) at 40% for the office materials we recycle and improve and strengthen the measurement process for the reporting of waste data.

We recycled 48% of the materials we collect in our main offices, and we have started using a more accurate method of weighing the recycled materials.

During 2003, Orange Group initiated a review of the Environment policy that applies to all Orange companies, including Orange UK. We will implement the updated Group policy upon its completion, which is expected in 2004.

We implemented our Group policy, which aims to integrate environmental considerations and best practice into business processes and decisions, address stakeholder concerns, provide information about environmental performance and improve the environmental management of our network.

Start training employees to ensure the controls are implemented during 2004.

New training facilities, upgrade work and audits will help prevent fuel spillage. We provided three training courses on spillage in 2004 and trained 19 employees

This facility will provide hands-on spill control training starting in early 2004. We will deliver this training to all relevant employees by 2005. We will review the possibility of integrating the environmental management requirements into other relevant training courses.

We did not manage to increase the provision of environmental training courses during 2004.

Control the increases in energy consumption that will be necessary to support our growing business. Limit energy needs at switch and data centre sites to a 6.4% (4.7million kWh) increase, and our radio network needs to a 22.2% (45,000 kWh) increase.

We were able to meet the targets we set . At switch and data centre sites we were even able to reduce our energy consumption by 6.38%. Our increase at radio networks was 19.1%.

While we had hoped to complete our strategy by the end of 2003, we will need to finalise this during 2004.

We completed our energy review which allowed different forecasts for energy consumption to be developed.

In the light of the technical problems with our journey-sharing database we rescheduled the introduction of the journey-sharing database for April 2004. We believe that launching our database in 2004 will enable us reach this target by the end of 2004.

In 2004 we successfully launched our journey sharing database for staff, enabling employees to easily identify partners with similar routes.

It has not been possible to finalise travel plans at either site, but we will finalise the Solihull travel plan. We reviewed the building estate in Bristol and will continue with the travel initiatives we have put in place, but there is no longer a need to review them further.

We reviewed our travel plan for Solihull because Orange employees have been relocated to a new office building. As a result of this review we decided there is no immediate need to implement a travel plan.

In light of the return rate we achieved last year, we have revised our handset return target to 2% of the handsets sold in our shops. However, we remain committed to encouraging our customers and other phone users to return unused handsets to us via Orange recycle.

In 2004 25% of our phones sold were recycled by Orange and of the 6,338,627 handsets sold through Orange shops and other retailers, 1,615,202 phones were returned. All were able to be recycled or reused.

Continue to review unused equipment relating to our network, and any equipment disposals that occur in 2004, and maximise our reuse and recycling rate.

Of the 1,179, 010kg of unwanted equipment we did dispose of in 2004 we were pleased to be able to send almost all of it, more than 99%, for recycling.

Consolidate the scheme at the sites where it has been implemented and set up data collection processes so that we can set recycling rate targets for 2005.

In 2004 we produced 4,411,093 kg non-hazardous waste, and we achieved to recycle 32% of that waste.

Ensure diesel storage facilities have spill prevention controls by the end of 2003.

We have developed spillage prevention controls at all diesel storage facilities.

As part of our environmental management system , by 2004, introduce training courses to cover: fuel storage and environmental incident planning; environmental awareness for facilities employees; environmental awareness for Orange retail managers.

To equip our employees both to prevent fuel spills at transmitter sites' back-up power units and to minimise environmental damage should an accidental spill occur, we worked throughout 2002 and 2003 to launch a spill training facility. This facility is now equipped with two mock storage tanks. Working with the Environment Agency, we developed a diesel pollution control course on fuel storage and incident planning. This course is now being delivered to employees who have direct contact with and responsibility for storage facilities. We developed a course framework on environmental awareness training for our retail managers and facilities employees. Following a review of the additional training requirements of these employees it was decided to put this training on hold.

Implement training for employees with responsibility for the inspection and maintenance of spill training facilities as part of our new environmental programme.

We have developed spillage prevention controls at all diesel storage facilities, and will start training employees to ensure they are implemented fully during 2004 (see above).

Achieve a 4.2% improvement in energy efficiency for our offices and customer communication centres.

Regrettably, we did not achieve our aim. It took us 10% more energy to transmit call minutes during 2003 than it did in 2002, continuing a trend since 2001. This is most likely to be due to the installation of additional equipment to support the extra services being offered to our customers. We are working to ensure that our increased needs are met in the most environmentally responsible manner.

Conduct detailed reviews of the energy consumption of our network and switch sites; publish quantifiable targets.

We did not complete the formal energy reviews of our network and switch sites that we targeted for 2003. Instead, we reviewed our predicted energy consumption across all elements of our network. See above for quantifiable targets.

Reduce CO2 emissions for business car travel by 5%.

A reduction in air travel by Orange employees has contributed to reducing our overall CO2 emissions from business travel by 7.8% compared to 2002. This exceeds our target.

Complete the energy strategy established by the cross functional Energy Management Steering Group in 2002.

We have been developing an energy strategy during the course of the last two years, and during 2003 we completed a full review of energy usage risks.

Compile a register of ozone-depleting gases held in shops, offices and communications centres. Develop a list of approved gases that may be used in cooling and extinguishant systems.

We completed our full register of the ozone-depleting chemicals already held by our business. In addition, our Pollution Control working group circulated a list of approved gases to all Orange personnel with responsibility for selecting cooling and extinguishant systems.

Launch a journey sharing database (a2b). We aim to increase car sharing on business and car travel by 5%.

The introduction of our journey-sharing database encountered technical problems during 2003. Resolving these problems to launch the system for employees is a specialist job that will take time to achieve. We have therefore rescheduled the introduction of the journey-sharing database until April 2004. Our commuter survey of employees shows that journey-sharing has increased, although it did not increase by the 5% we aimed for during 2003.

Implement green travel plans at other centres in 2003.

We progressed the Bristol site travel plan, including currently sharing the Orange staff bus with six other local businesses. The demand for use of the service has been such that a double-decker bus is fully occupied at peak commute times. It has not been possible to finalise travel plans at either site, because a review of the number of people using these offices had implications for the plans.

Establish a documented process to manage the visual impact of our network

In 2003 we had to prioritise work in other impact areas, but we have continued to develop our internal processes to ensure that visual impact is considered as an integral part of the network planning process.

Achieve a return rate of 25% for handsets sold through Orange shops. We will extend Orange Recycle to our business customers.

Disappointingly, handset returns reached 1.4% of the number of handsets sold through Orange shops. However, it was possible to make 64% of these phones available for reuse, while the remaining 36% were recycled. We extended Orange recycle to our business customers, who do not make their purchases through Orange retail shops, in August 2003.

Use recycled paper for Orange branded stationery.

We examined the sourcing possibilities, but we concluded that it would not be feasible to switch to a recycled paper supply as we had anticipated because of concerns over the quality of the paper. We have, however, switched completely to sustainably managed sources, as we had already done for billing paper.

Replace plastic bags in Orange shops with alternatives made from renewable materials by 2004.

We were not able to meet our target to replace plastic bags in Orange shops and we are aware that this is an area where we need to improve in terms of our environmental impacts. We will review the options available to us in this area.

Implement office waste recycling at major Orange offices.

Our Office Recycling Scheme (ORS) is now in place in every large Orange office and communication centre.

Implement fluorescent tube recycling for Orange sites.

In 2003, we appointed a contractor who now ensures that burned out fluorescent lights from all our offices and communications centres are recycled. During 2003, we recycled approximately 25% of these lights.