Orange World − take the internet with you

mobile internet on your phone

help

Check out our frequently asked questions. If you’ve got a question that you can’t find here, then please contact us.

How can I Try browsing free for 2 months?

If you've joined one of our new pay monthly plans since 1 October 2006, the unlimited evening and weekend browsing bundle will be applied to your account automatically. Activation may take up to 72 hours.

If you're an existing customer, or if you joined before 1 October 2006, call 150 to learn about the range of browsing offers available to you.

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What's the difference between this offer and Orange Broadband?

Orange Broadband gives you speeds of up 8 Meg to access the internet from your home computer. This unlimited evening and weekend browsing bundle is just for your mobile phone, so you can browse the mobile internet while you're out and about directly from your handset.

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When does the unlimited evening and weekend browsing bundle apply?

For the duration of your bundle, unlimited evening browsing is from 7pm and 7am Monday to Friday, with weekend browsing from 7pm on Friday to 7am on Monday.

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How much will it cost me to browse during the day?

If you have the unlimited evening and weekend bundle you will never pay more than £1.50 a day for your peak-time browsing. Peak-time browsing is between 7am and 7pm, Monday to Friday.

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Is there a fair usage policy for the unlimited evening and weekend browsing bundle?

Yes there is. To ensure the fair allocation of network resources for all customers the unlimited evening and weekend browsing bundle may not be used for: modem access for computers, internet based streaming services, voice or video over the internet, Instant Messaging, peer to peer file sharing and non Orange internet based video. If such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitute WAP or mobile internet browsing. This may result in a reduced speed of transmission, inability to use such services and, at the discretion of Orange, removal of the bundle. The unlimited evening and weekend browsing bundle is subject at all times to a fair usage policy of 1000MB each month. Usage above this amount will constitute abuse & Orange may, at its discretion, monitor usage and withdraw the bundle from your account in the event that the fair usage policy is abused.

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Now that my 2 months Try has finished, what browsing bundles are available to me?

Unless you have opted out, you will have automatically been moved onto a £5 monthly subscription for our unlimited mobile Internet browsing at evenings and weekends. If you have opted out but would now like to subscribe, just go to your free home page on Orange World and activate it from Your Account section. Or call 150 to set up a bundle now.

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What do I get with my video calling promotion?

Customers connecting (or upgrading) to a 3G handset and an Animal talkplan will get 30 minutes of video calls per month, free for two months. The offer includes video calls whilst in the UK to Orange UK and other UK networks.

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My video calling promotion has ended. How much will it cost me to make a video call?

Calls will cost 30p per minute to other Orange customers and 50p per minute to other UK networks.

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What phones is Orange TV available on?

Orange TV is currently available on the following 3G phones: Nokia 6233, Nokia 6280, Nokia 6630, Nokia 6680, Nokia N70, Nokia N73, Nokia N80, Motorola V3x, Motorola e1070, Motorola C975, Samsung Z500, Samsung Z400, Samsung Z107, Sony Ericsson M600i, Sony Ericsson P990i, Sony Ericsson W950i, Orange SPV M5000. More Orange TV compatible 3G phones will follow shortly.

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Can I choose a different TV pack?

At the end of the first month of your trial we'll send you a text message with details of how to change your TV pack if you want to. We'll then remind you at the end of the second month that your Try offer is about to end and give details on how to sign up for more TV.

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How do I get all the discounts associated with my TV pack?

As long as you subscribe to a TV pack, you will automatically receive the discount on any eligible Orange World content. The discounted price will be shown on Orange World. If you have the Music pack your discounts will be on ringtones and video downloads from Orange World. If you have Mix pack 1 your discount will be on video downloads from Orange World.

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Can I stop the text alerts that come with my TV pack?

If you change your mind and want to stop the football text alerts that come with your Sky Sports Football pack just text FOOTBALL STOP to 247. NB Once you have stopped the alerts you won't be able to reactivate them for free.

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