mobile TV − help
answers to the most commonly asked questions
What is Mobile TV?
Mobile TV gives you easy access to a range of top quality TV channels on your phone via Orange World. There's no application to install and it's available on most phones, whether you're a pay monthly or pay as you go customer.
Just go to the TV and Video section on Orange World to subscribe or try the service for free.
Help with mobile TV
- Are the mobile TV channels the same as I get on my TV at home?
- What's on mobile TV?
- How do I know what’s on each channel?
- Which phones can I get mobile TV on?
- Mobile TV isn't working properly. What's wrong?
- Why are there sometimes short breaks in the sound or picture?
- Why does my screen suddenly turn dark?
- What's happened to the previous mobile TV?
- What terms and conditions apply?
- Are the mobile TV channels the same as I get on my TV at home?
- Some of our channels are the same as you'll see on your home TV. Others have been created especially for mobile phones - some show the same programmes as on TV but at different times, and others show programmes that have been specifically made for mobile phones.
- What's on mobile TV?
-
Please refer to our full channel list on the left hand side by selecting “channels”
- How do I know what’s on each channel?
- There isn't a published schedule for each programme on each channel, but if you visit Orange World you'll find mobile TV highlights and channel information.
- Which phones can I get Mobile TV on?
- You can get Mobile TV on most handsets, and we're continuously working to expand the range of compatible handsets. See our latest compatible handsets.
- Mobile TV isn't working properly. What's wrong?
- For Mobile TV to work best, you need to have 3G coverage or a WiFi connection
- Why are there sometimes short breaks in the sound or picture?
- mobile TV delivers TV content to your phone over cellular networks, which are interrupted now and again. So you might occasionally get short breaks in the sound or picture as a result of normal network traffic, in the same way calls are occasionally interrupted. This is normal, and should quickly recover.
- Why does my screen suddenly turn dark?
-
This is part of your phone's energy-saving settings - if you haven't pressed any keys for a while, it turns off your screen's backlight. To keep the backlight on, you just need to alter your phone's display settings:
- select Tools and choose Settings
- choose Phone and select Light time out
- press Options and then Change
- What terms and conditions apply?
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See full terms and conditions for mobile TV here
See full terms and conditions for Sky TV here
