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Terms & Conditions for gigsandtours from Orange

Gigsandtours from Orange is available to all Orange mobile and home broadband customers who have registered for the service. Orange mobile customers will only be able to register their Orange phone to receive sms alerts. For details on how to register go to www.orange.co.uk/gigsandtours.

Cost of the SMS, which you send, use of Orange World (Wap) and web will be charged at your usual service plan rate. If you use Gigsandtours whilst abroad, normal roaming charges will apply.

Gigsandtours from Orange text alerts are issued on a priority basis to active customers who spend over £5 per month with Orange.

Pay as you go accounts must have a credit of at least 1p to receive gigsandtours from Orange text alerts. Text alerts are free to receive.

Orange, or our website agency Velti, or our ticket partner See Tickets may contact you to provide customer support – eg if you have a problem purchasing tickets, we may call you to help you resolve the issue. By registering for this service, you are agreeing to this.

Gigsandtours from Orange is a service provided in conjunction with See Tickets, SJM promotions and Metropolis Music. Tickets will only be available for gigs and tours promoted by SJM and Metropolis Music. You can have a maximum of 99 artists on alert. Tickets are only available for events in the UK.

You can make one reservation per event with a maximum of 2 tickets per reservation. You will only be able to reserve tickets for artists who are chosen for gig alerts on your account.

Best available tickets, as defined by the promoters, will be allocated at time of reservation. We are not able to offer a choice of seating or standing, where this is available.

If you require disabled access, please contact the venue direct to ensure your requirements can be met.

It is your responsibility to check any accessibility issues or age restrictions that are applicable before purchasing your tickets.

Orange may revise the terms of this service from time to time.

If there is insufficient time to post out tickets, or if the event is special access, or if tickets have not arrived prior to the event and See Tickets have advised as such, then tickets will be available to collect from the venue box office. Please note the cardholder who purchased the tickets is the only person who can sign for receipt of the tickets and they must have the credit card with them.

Tickets cannot be refunded or exchanged after purchase.

Purchase and delivery of tickets is through See Tickets and their full terms and conditions apply on all purchased tickets, see below.

Your purchase of tickets through this site is from THE WAY AHEAD GROUP LIMITED trading as SEE TICKETS a company registered in England (company number 03554468) whose registered office is at Manor House, 21 Soho Square, London W1D 3QP. Ticket delivery is managed by See tickets and thus the ticket delivery and event management requirements are the responsibility of See tickets as the sole ticket provider for this service. Your purchase of tickets is therefore governed by the following See Tickets terms and conditions below and any complaints regarding ticket delivery and event must be directed to See Tickets (address below).

Please note that the personal details which you provide on this site will be provided to See Tickets for the processing your purchase and delivering your tickets. Your personal details will be used in accordance with the Orange and See tickets Privacy Policies below.

By using or visiting this site you agree to be bound by these terms and conditions.

See Tickets terms & conditions

Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).
In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond See's control), See will only refund the face value of the ticket. See will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and See cannot guarantee that they will inform the customer of any changes to the event date, time or venue. For all gigsandtours from Orange bookings: See 4th Floor Norfolk House 47 Upper Parliament Street Nottingham NG1 2AB Telephone 0871 220 0260 (+44 115 993 4419 from outside the UK) 24 hours We advise the use of secure mail when returning tickets. On receipt, See will refund the customer the face value of the tickets using the same method as used to purchase them.
SEE Tickets Coach Travel Terms & Conditions.
- See reserves the right to alter or cancel coaches if required, due to operational circumstances.
- See cannot be held responsible for delays due to unforeseen circumstances including traffic delays or vehicle breakdowns.
- See cannot be held responsible for the loss or damage of personal belongings on any coach.
- Festival Ticket and Coach Packages: customers must board and travel on the coach to receive their event ticket. Customers who do not board and travel on the coach are not guaranteed entry to the show.
- Festival tickets purchased as part of the ticket and coach packages will not be sent out to customers in advance under any circumstances.
- The coach tickets must be produced in order to collect the festival ticket. If a customer loses their coach ticket, the credit or debit card used to make the purchase must be presented in order to collect the festival tickets.
- Other Ticket & Coach Packages: Customers must board and travel on the coach. Tickets will NOT be sent out in advance unless specified otherwise by See
- If a coach departure point or time is changed, See will notify all purchasers by phone, email or in writing (using the information given at the time of booking). Please note, however, that it is the customers responsibility to check that the journey is going ahead at the scheduled time and point.
If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, See will refund the face value of the tickets. See will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) See will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and See cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then See will refund the face value of the tickets.
If See is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
- See do not receive the tickets for your order from the event organiser, and cannot arrange for the tickets to be collected
- See despatch your order to the wrong address and cannot provide replacement tickets
- See do not despatch your order and do not arrange for the tickets to be available for collection
- See despatch the wrong order, ie wrong event / wrong type of tickets
- Any other similar circumstances where See has acted with negligence or where we may have acted in breach of contract
No duplicate tickets will be issued to replace lost or stolen tickets.
Customers are advised to check their purchase upon receipt.
It is the responsibility of the customer to inform See of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. See would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
- Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
If tickets that are despatched are returned to See as "addressee unknown", we reserve the right to cancel the order.
In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with seetickets.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

See Tickets Privacy Policy

See only collects personal information about you (for example your name, address, telephone number, email address and credit card details) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about event tickets online. Any personal information we collect via our web site will never be released or sold to any companies or individuals outside of See or our authorised partner companies.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with www.seetickets.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.

What we do with your information

We use the information you provide us with to sell you the tickets you requested. We may occasionally use some of the same information (such as the type of tickets you requested) to tailor the content of this site to the interests of our users. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with See, such as credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent.

Third Party companies

When you bought your ticket(s) you were asked if you wished to be contacted by carefully selected third parties. Depending on how you replied, third parties may contact you by post or email with information or offers regarding their goods and services.

Opting out

IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE CONTACT US. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

Security measures

We take the security of your personal information very seriously. Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with See. This system encrypts all your personal information, including credit card number, name, and address, so that it cannot be read if intercepted by a malicious third party.

Third Party sites

See is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.

Orange browsing terms & conditions

By accessing, browsing and/or using Orange World WAP portal (the "Portal") you agree to the following terms.

Content (information, communications, images and sounds contained on or available through the Portal) is provided by Orange, its affiliates, independent content providers and third parties. The contents of the Portal are the copyright of Orange or its affiliates, independent content providers or third parties. All rights reserved. The contents of the Portal cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of Orange. You agree that the material and content contained within or provided by the Portal is for your own personal use only and may not be used for commercial purposes or distributed commercially.
Orange will use its reasonable endeavours to maintain the Portal in a fully operating condition. It is not responsible for the results of any defects that exist in the Portal. You should not assume that the Portal or its content is error free or that it will be suitable for the particular purposes that you have in mind when using it. Orange reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn.
We make all reasonable efforts to ensure that all information provided by us in connection with the Portal is accurate at the time of its inclusion; however, there may be errors, inaccuracies or omissions in respect of which we exclude all liability. We make no representations or warranties about the information included on our web or wap pages (including links to third parties' web or wap pages). You shall be solely responsible for any decisions based on the information contained on such web or wap pages.
The content on this Portal is intended to appeal to a wide range of audiences and as such not all of the material is suitable for use by children. Parents and guardians are reminded of the importance of supervising young children when using the Internet. Where Orange provides any interactive services such as chat rooms or bulletin boards we will provide clear information about the service offered, if it is moderated and what form of moderation is used and provide you with a means to contacting the moderator. Parents and guardians shall be responsible for the actions of any children using this Portal.
Various elements of the content, products and services accessible via the Portal are not provided by us but instead by other companies. Orange is unable to guarantee that such products and services or any websites accessible via the Portal are virus or error free. You should check all emails, attachments and files before downloading them.
Your dealings with, and interest in, promotions, services, or retailers found via this Portal are solely between you and the person with whom you are dealing unless we expressly state otherwise.
Orange or online retailers and content providers found whilst browsing this Portal may provide links to other websites or resources. We do not accept responsibility for these third party websites or resources and neither have we endorsed their content, products or services merely because they are accessible via the Portal.
Information provided by Orange does not constitute legal or professional advice and should not be relied upon without taking independent advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Portal or by anyone who may be informed of its contents.
We take reasonable steps to safeguard the security of any information you input or send to us in connection with the Portal by using secure services and encryption technology where we deem appropriate, however, we accept no responsibility for any damages that you may suffer as a result of the loss of confidentiality of such information.
It is a condition of us allowing you access to the information on the Portal that you accept we will not be liable for any action you take relying on the information on the Portal. Orange will not be liable if your use of materials or information from the Portal results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above. Orange reserves the right to charge for access to certain information on orange.co.uk. Orange will inform you where a charge will be incurred by you for accessing certain services or information on the Portal; such access may be subject to additional terms and conditions.
If your device does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on the Portal.
You may not mirror any material contained on orange.co.uk on any other server without the prior written consent of Orange. Any unauthorised use of the contents of the Portal either under this clause or clause 10 above may be in breach of copyright laws or trademark laws or other UK laws.
You acknowledge that Orange has no control over and excludes all liability for any material on the Internet which can be accessed by using the Portal. Neither can we be deemed to have endorsed the content. Your use of the Internet is solely at your own risk and subject to all applicable national and international laws and regulations.
By submitting any material to us via the Portal, via email or otherwise, you do so in the knowledge that Orange may copy, modify, distribute or create a derivative work from that content in any form. You warrant that the material is fit for publication and agree to indemnify us if any third party takes action against us in relation to the material that you submit. You warrant that you believe Orange may publish the material you submit and/or make use of it or any concepts described in it in our products or services without liability and you agree not to take action against us in relation to it. You agree that we shall have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Portal constitutes a violation of their intellectual property rights or of their right to privacy.
We shall have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in condition 19 below.
In a few areas of the Portal, we may ask you to provide personal information that will enable us to use the information you provide us with to keep you informed of our latest products and services after your visit to the Portal. The personal information will be used in accordance with our online privacy policy.
If you choose or are issued with a user identification code, password or any other piece of information as part of any registration or security procedures, you must treat such information as confidential and are fully responsible for all activities that occur under your password and account. You agree to immediately notify Orange of any unauthorised use or breach of security. We cannot be held liable for any loss or damage arising from your failure to comply with this term. We reserve the right to disable any user identification code or password.
You agree to use the Portal only in a lawful manner and further agree not to cause, nor knowingly allow others to cause, any nuisance, annoyance, or inconvenience, whether to Orange or any of its customers or users of orange.co.uk by any means, including without limitation by by a denial of service attack, knowingly introducing viruses, trojans, worms, logic bombs or other material with is malicious or technologically harmful, harassment, impersonation of another person or entity. You also agree not to use the Portal to transmit or post any material which is fraudulent, unsolicited or unauthorised advertising or promotional material, hateful, sexually, racially or ethnically or otherwise objectionable, defamatory, offensive or obscene or menacing character or which may in our judgement cause nuisance, annoyance, inconvenience to Orange, or any other person or which is illegal. You will not use the Portal such that you would cause the whole or part of the Portal (including the server on which it is stored or any server, computer or database attached to it ) to be interrupted, damaged, rendered less efficient or impaired in any way. In such circumstances your right to use the Portal will cease immediately.
Orange does not accept responsibility for any defects that may exist or for any costs, loss of profits, loss of data or consequential losses arising from your use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the service at any time. Orange excludes all liability whether in contract, tort (including liability for negligence) or otherwise for the accuracy, suitability, quality or completeness of any information and the value and integrity of goods and services offered by third parties over orange.co.uk. You acknowledge that we have no control over and we exclude all liability for any material on the Internet, which can be accessed by using the Portal.
We may suspend or vary the whole or any part of the service offered on the Portal for any reason, at any time at our sole discretion without liability to you.
Orange reserves the right to vary the terms of this contract from time to time, such variations becoming effective immediately upon posting of the varied Legal Statement on the Portal. By continuing to use the Portal you will be deemed to accept such variation.
If any part of these terms are found to be illegal or unenforceable, this will not affect the validity or enforceability of the remainder of these terms.
The English courts will have exclusive jurisdiction over any claim arising from or related to your use of the Portal although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country. These terms are governed by English Law.
Orange and wirefree(TM) and any other Orange product or service names referred to on the orange.co.uk website are trade marks of Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ. VAT registration number is 529221751 Email: customerservices@orange.co.uk

Orange privacy policy

'Orange', 'We' or 'us' means Orange Personal Communications Services Limited, its Group Companies and the companies owned by France Telecom S.A.. For details please see here http://www.orange.com/English/aboutorange9/francetelecom.asp.
"Personal Data" is any data that identifies you. The Personal Data which you supply to us You agree will be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that. We will deal with Your Personal Data in compliance with the current UK data protection legislation. Please note this applies only to Orange.co.uk and any web sites hosted by or on behalf of Orange not to other companies' or organisations' websites to which We link, who operate their own privacy policy.
Orange or its Group companies or selected third parties will use your Personal Data which you provide to us together with other information for providing the Portal services to you, administration, marketing, credit scoring, customer services, tracking your device and web use preferences, and profiling your purchasing preferences. We will disclose your information to our service providers and agents to help us with these purposes. We will keep your information for a reasonable period after your contract with us has finished in case you decide to use our services again and may contact you about our products or services during this time.
By using our services you consent to our transferring your information to countries which do not provide the same level of data protection as the UK if necessary for providing you services you require. If we do make such a transfer, we will put a contract in place to ensure your information is protected.
Unfortunately the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to our site, and transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.
By using our services you consent to us sharing your information with other companies in the Group and companies outside the Group who are our business partners. They or we may contact you by mail, telephone, electronic messaging services, fax or email to let you know about any goods, services or promotions which may be of interest to you. Please call customer services if you do not wish to receive such information from us, or if you do not wish to receive information from our business partners, but remember that this will preclude you from receiving any of our special offers or promotions or those of our business partners.
If you have any questions about the handling or protection of your Personal Data please contact Customer Services by calling 07973 100 150 or write to PO Box 10, Patchway, Bristol BS32 4QJ.
You have a right to ask for a copy of your information (for which we charge a small fee) and to correct any inaccuracies.
When you give us information about another person you confirm that they have appointed you to act for them, to consent to the processing of their personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.
Orange may disclose your Personal Data acting reasonably if it believes such action is necessary: to conform with a legal requirement or comply with the legal process, protect and defend the rights or property of Orange, enforce the terms and conditions on this Portal or to protect the interests of its users.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate notified to you by SMS or e-mail.
Cookies - A cookie is a small, unique text file that is saved on your hard disk by a website. The cookie is used by the website to identify your computer whenever you visit that website. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can only be read by a web server from the same domain (e.g. orange.co.uk) that saved the cookie on your computer. At Orange we use cookies to help you save time and provide you with a more personalised service on our website. The purpose of a cookie is to tell the Web server that you have returned to a specific Web page. For example, if you personalise Web pages, or register for products or services, a cookie helps our Web page server to recall your specific information. When you next visit the Orange website, the information you previously provided can be retrieved, so you can easily use the website features that you previously chose. Even if you use more than one computer on a regular basis, we can link cookies together so you will still receive a personalised online experience. Orange can also personalise the information you see based on what we already know about you, so that you spend less time looking for things. So, instead of one site for all Orange customers, each Orange customer can have a site which is unique to them. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you want to disable cookies, find out which browser you are using and follow the instructions below. Unfortunately, if you choose to decline cookies, some of the interactive features of the Orange services or websites may not be available to you. We advise regular users of Orange websites to accept cookies from Orange. Orange is committed to protecting your privacy and only uses cookies to improve our service to you, for example, by offering tailored information based on your interests. The usage patterns tracked by cookies remain confidential. Orange does not share or sell any cookie-generated information. Please note that our advertisers or websites to which orange.co.uk links may also use cookies, over which we have no control.
Microsoft Internet Explorer 6
1. Select 'Tools' from the main task bar then 'Internet Options'
2. Click on the 'Privacy' tab
3. Choose the level of cookie security you want, ranging from Block All Cookies, High, Medium High, Medium (default level), Low and Accept All Cookies.
4. For more detailed information on these options under Internet Explorer 6, please click here
Microsoft Internet Explorer 5
1. Select 'Tools' from the main task bar then 'Internet Options'
2. Change to the 'Security' tab and click 'Custom Level'
3. Scroll down to the 'Cookies' section and set 'Disable'
4. Click 'OK'
Firefox 1.0
1. Select 'Tools' from the main task bar and then 'Options'
2. Click on the 'Privacy' panel and then click on 'Cookies'
3. Uncheck the 'Allow sites to set cookies' option
4. Click 'OK'
Netscape 7
1. Select 'Edit' from the main task bar then 'Preferences'
2. Expand 'Privacy & Security' in the category menu and click 'cookies'
3. Select the required option under 'Cookie Acceptance Policy'
4. Click 'OK'