terms and conditions
Travel Data Monthly Bundles
    Definitions

  1. If any capitalised word or phrase in these terms is defined in Orange's Standard Network Terms, then it carries that meaning in these terms unless otherwise defined below.


    2. Eligibility

  2. Travel data monthly bundles (the “Monthly Bundles”) are only available to Orange Pay Monthly customers and Orange Business Customers (as defined in paragraph 23 below).
  3. Any Group leader or sharer may take a Monthly Bundle, however only that individual's usage will decrement the bundle. Group customers (including without limitation Talkshare and Your Group customers) may not share a Monthly Bundle amongst the various Users.
  4. Roaming must be provisioned on your phone or data card in order for the Monthly Bundle to be applied to your account. Connection to Roaming, which is an Orange Additional Service, is subject to status. To apply to enable Roaming, just call Orange Customer Services on 150 (Pay Monthly customers) or either 158 or 345 (Business Services customers) from your Orange handset.


    5. Charges

  5. Once your order for the Monthly Bundle has been activated, you will be charged the specified monthly fee for the type of bundle (Europe or Global) and monthly data limit you have ordered. If you purchase a one-off Monthly Bundle, you will only be charged once. If you purchase a recurring Monthly Bundle, you will be charged on a pro rata basis for the period from the date of activation up to the end of the current billing month, and you will be charged in full for each billing month thereafter. See paragraph 14 below for details of one-off and recurring Monthly Bundles.
  6. Each session of data Roaming usage is rounded up to the nearest kilobyte.
  7. If any User has both a Europe Monthly Bundle and a Global Monthly Bundle, then whilst Roaming in the applicable geographical area for the Europe Monthly Bundle (see paragraph 12 below), the Europe Monthly Bundle will be used automatically and usage will only decrement from the Global Monthly Bundle when the Europe Monthly Bundle's monthly allocation has been exhausted.
  8. You will be charged your standard service plan Roaming rate for usage outside of the Monthly Bundle allocation (calls, sms, mms, etc. as well as out of bundle data charges). If your Service Plan is inclusive of Roaming data charges, then the allowance under the Monthly bundle will be used first. For Pay Monthly customers who also subscribe to the World Traveller option, then usage outside of the Daily Bundle allocation will be charged at the World Traveller discounted rates.
  9. Charges incurred whilst Roaming may be billed several months in arrears. Your bill will show any data Roaming inclusive in your Monthly Bundle, used in the month corresponding to that bill and processed in time to appear on that bill as decremented from that month's Monthly Bundle allocation. Data Roaming inclusive in your Monthly Bundle allocation for a given month but processed too late to appear in the bill for that month will be shown as free of charge in the bill in which the usage ultimately appears.


    10. Usage

  10. You can use your Monthly Bundle whilst Roaming for GPRS and 3G browsing of the internet (subject to availability) using your mobile phone or Orange data card, up to the monthly data limit you have ordered. Your data limit is calculated on a pro rata basis where your recurring Monthly Bundle is active only for part of the first billing month of its life.
  11. Unused data will not roll over into the next month.
  12. The bundle does not include event charges such as charges for download of ringtones or games, and does not include the use of any data services for which a special charge is made.
  13. If you have purchased the Global Monthly Bundle, you may use it whilst Roaming in any country of the world in which a network supporting internet browsing is available to Orange customers. If you have purchased the Europe Monthly Bundle, it only applies whilst Roaming (if you are a Pay Monthly customer) in the Republic of Ireland and Channel Islands zone or the Europe 1 zone; or (if you are a Business Services customer) in Zones 1 and 2. Please see www.orange.co.uk/international (if you are a Pay Monthly customer) and www.orange.co.uk/businessroaming (if you are a Business Services customer) for zone information.


    14. Ordering and Cancellation

  14. To order a Monthly Bundle, you must contact an Orange store or contact Customer Services on 150 (Pay Monthly) or either 158 or 345 (Business Services) from your Orange handset. The bundle will normally be activated within 24 hours of your order, but you may ask for it to be activated at any time up to 28 days in advance. Until activation, you will be charged at your standard rate for data Roaming.
  15. You may either order a one-off Monthly Bundle or a recurring Monthly Bundle. A one-off Monthly Bundle is only available with a 3MB or 10MB data limit, lasts for a fixed period of 30 days and cannot be cancelled. A recurring Monthly Bundle recurs each month in line with the billing cycle, and will be on your Account either until you decide to remove it or until Orange withdraws Monthly Bundles.
  16. The minimum term to have a recurring Monthly Bundle on your Account runs until the next Billing Date after the expiry of 30 days from the date of activation of the recurring Monthly Bundle.
  17. To remove your Monthly Bundle simply call Orange on 150 (Pay Monthly) or either 158 or 345 (Business Services). The cancellation will take effect on the next Billing Date following the expiry of 10 days from the day you notify Orange.
  18. Once a Monthly Bundle expires or is cancelled, the benefit of any unused data Roaming included in the bundle will be lost.
  19. No credit will be given for any unused data Roaming included in a Monthly Bundle either before or after the expiry or cancellation of the bundle.
  20. A User may have a maximum of one Europe Monthly Bundle and one Global Monthly Bundle active at any one time.


    21. General

  21. Roaming services are subject to connection to foreign networks and cannot be guaranteed. Please see www.orange.co.uk/international (Pay Monthly) or www.orange.co.uk/businessroaming (Business Services) for more information.
  22. Travel data bundles other than the Monthly Bundle may be available from time to time. These will be subject to separate terms and conditions. Monthly Bundles are not available with any other data bundle, offer and/or promotion unless otherwise specified.
  23. Orange reserves the right to replace or amend Monthly Bundles or these terms and conditions at any time on reasonable notice. Orange reserves the right to withdraw a whole or part of the Monthly Bundles upon providing not less than thirty (30) days' notice.
  24. A business customer is classified as a customer who can provide the following for limited companies, the company registration number and the VAT number; or for charities, the charity number; or for all other businesses, a copy of a business chequebook, plus an invoice on the business's headed paper or a business utility bill.
  25. Service is subject to Orange's Standard Network Terms which are to be found:
    1. If you are a Pay Monthly customer, at the back of your Orange phone User Guide and at www.orange.co.uk/terms; or
    2. If you are a Business Customer, in (as applicable):
      1. the small business Customer Information Form (Small Business CIF) terms and conditions for the supply of Orange Network Services; or
      2. the Orange Business Services Customer Agreement (OBSCA); or
      3. the Orange Business Services Master Agreement (OBSMA).
    These various terms and conditions are referred to here as “Orange's Standard Network Terms”.
  26. Where there is any inconsistency between these terms and Orange's Standard Network Terms, Orange's Standard Network Terms will prevail.
  27. Reference to Orange in these terms are to Orange Personal Communications Services Limited of St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.