terms and conditions
Unique Phone
  1. Subject to clauses 2 to 4 below, Unique Phone is available to both Orange Pay Monthly and Orange Pay As You Go customers.
  2. New Orange Pay Monthly customers are subject to status and an 18 month minimum term contract.
  3. Existing Orange Pay Monthly customers are subject to the Our Customers First terms and conditions and will be subject to a new minimum term contract which corresponds with their existing contract term. See Our Customers First terms
  4. If you are on an existing Unique Phone tariff you will be able to upgrade to this Unique Phone tariff but you will have to re-sign your mobile contract for 18 months.
  5. Standard Mobile and Broadband terms (where the customer has taken Orange Broadband) apply. See Orange Broadband terms | mobile terms
  6. Unique phone will not connect to a wireless router whilst roaming abroad (however the handset will roam on the standard GSM network)
  7. You will need to have a Broadband account and a wireless router. Up to 6 handsets can be paired with the wireless router.
  8. "Improved coverage" is subject to the limitations of your Wi-Fi network. Performance may be affected by the construction of the building it is used in, local interference from other radio products, the number of devices connected to the network, and the data activity on the network.
  9. "Improved coverage" is further subject to the limitations of your broadband connection. Performance may be affected by your distance from the telephone exchange, the number of devices connected, and the quantity of data being transferred across the connection.
  10. Where Orange does not provide the Broadband service, Orange does not guarantee the service of other providers.
  11. You are strongly advised not to make 999 and 112 emergency calls using the Unique Phone service. Alternative arrangements should be made and a primary home telephone line maintained.
  12. Orange reserves the right to replace, amend or withdraw these terms and conditions at any time on reasonable notice.
  13. The Promoter is Orange. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited, whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.