How is Orange Maps different from traditional in-car navigation systems or out-of-the-box units?

Orange Maps runs on your mobile, so it's always with you wherever you go. You'll always get the latest maps and points of interest (restaurants, bars, hotels etc.), because they are stored centrally on our network and sent to your phone each time you plan a journey. Best of all, there are no upfront purchase costs.

Am I connected to the internet all the time while Orange Maps is running?

You connect to the internet to download map data when you first plan the route. The application will then disconnect. Orange Maps will reconnect periodically for traffic updates or for route updates if you deviate from the planned journey.

Can I continue to make and receive calls while using Orange Maps?

Yes, but each device behaves differently. You can usually accept a call in the normal way you're used to - for example, by simply pressing the green key. To make a call you can try minimising Orange Maps by pressing the device Menu key or the End key.

What happens if I leave a route during navigation?

For small deviations from the route, Orange Maps reacts instantaneously and simply continues to give you instructions that guide you to your destination. For larger deviations from the route, Orange Maps will automatically connect to the internet and calculate a new route from your current location.

Why does my GPS status switch between 'Position Fix' and 'Finding my location'?

Your GPS requires direct visual contact with the GPS satellites in order to receive signals and determine your position correctly. A number of factors can interfere and cause your GPS momentarily to lose its position fix. Some of these factors include:

• Metallic materials, such as the roof of a car, which may block the signals
• Narrow streets between tall buildings, which can reduce the field of view of the receiver
• Glass surfaces, which can sometimes reflect the satellite signals and impair the receiver's performance
• Dense foliage, which can hinder the reception because of the water in the leaves

How do I save a location if I want to use it again?

Any location you have used recently can be found in the list of 'Recent locations'. For more permanent storage you can save any location to 'Saved places'. Simply highlight the location and select 'Save' from the Orange Maps menu.

Orange Maps is not installed on my device. Can I install Orange Maps on my phone?

To ensure the best customer experience, Orange Maps is only available on devices with integrated GPS. For a full list, please click here.

Orange Maps is already installed on my device but I cannot access it. I am getting this error message during application launch: 'Sorry we cannot access Orange Maps at the moment. Please try again later to access your free trial'

This message means there has been an error when identifying your mobile number for activation of the trial period. This may just be a temporary problem, so please try again later. If the problem persists, the data connection on your phone may be set up incorrectly. To use Orange Maps, your phone should be set up to use "Orange Internet" for data connections. Please consult your phone's manual for instructions on how to change your data settings, or contact Orange customer service for further assistance on 150 (pay monthly) or 450 (pay as you go).

I am getting this error message during application launch: 'Sorry, you do not have permission to access Orange Maps. Only Orange customers can use the Orange Maps service.'

This message means you are not eligible to use the service. Orange Maps service is only available to Orange UK customers. For a full list of compatible devices supporting Orange Maps, please click here.

How do I subscribe to the Orange Maps service once the trial period has expired?

At the end of your seven-day trial period, just open Orange Maps as usual. A welcome screen will present you with the subscription options. To change or stop your subscription at any time, just open Orange Maps, choose Preferences and then select My Account.

For more information contact Orange customer services on 150 (pay monthly) or 450 (pay as you go).