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PAY MONTHLY
Making a chargeable call
Per second charging applies to all types of chargeable calls*, unless otherwise stated.
Non-roaming call durations are recorded to a 100th of a second by the Orange network. The duration is rounded to the nearest second (up or down as appropriate) for billing purposes.
A call starts when a call is answered by a person or an answering device. If a call crosses into a different time of the day (for example from peak to off-peak) the call is split into separate in-peak and off-peak components, rated and then combined into a single charge.
A call ends when you either end the call on your device, 15 seconds after your device loses contact with our network, or 40 seconds after the last party you were connected to has ended their call, if you do not end the call on your handset/device before then.
Roaming calls are dependent on the foreign network’s charging principles. Call durations may not be recorded on a per second basis, but instead may be recorded on a 30 second or per minute basis. If you wish to find out how other networks will charge your calls before you travel abroad, these details are available if you call 150 and speak to a customer services representative.
GPRS (packet-switched) data usage, including WAP and Internet browsing, is billed per byte and rounded up to the nearest kilobyte. A kilobyte is equivalent to 1024 bytes and a megabyte is equivalent to 1024 kilobytes.
Content downloads (such as ringtones and pictures) are charged per event. Content that is provided by Orange will appear on your bill as the price excluding VAT. Content purchased from a 3rd party may be billed differently. Please refer to the 3rd party for charges and payment details.
Text Messages are charged per event. A text message will be charged to the customer only after the intended recipient has received it. Text messages that exceed 160 characters will be sent as two or more messages and charged accordingly.
*Voice, Cicuit Switch Data and High Speed Circuit Switch Data
On your bill
(if you receive an itemised bill)
The charge for each call is rounded to the nearest 1/10th of a penny (either up or down as appropriate).
All calls are displayed showing the price excluding VAT.
The total for all calls on your bill is rounded down to the nearest penny before VAT is applied.
VAT is added to the total of all the calls where VAT is applied. (Some roaming calls are not subject to VAT).
GPRS usage is not itemised on the bill. Total GPRS usage is shown on the bill and is charged to the nearest 1/10th of a penny.
Text messages, content downloads from Orange World and picture messages are itemised on the bill and are displayed showing the price excluding VAT.
PAY AS YOU GO
Making a chargeable call
Per second charging applies to all types of chargeable calls*, unless otherwise stated. All chargeable calls will be subject to a minimum call charge of 5p unless otherwise stated.
Non-roaming call durations are recorded to a 100th of a second by the Orange network. The duration is rounded up to the nearest second for prepaid calls. Call charges are rounded up the next penny at the end of the call.
A call ends when you either end the call on your device, 15 seconds after your device loses contact with our network, or 40 seconds after the last party you were connected to has ended their call, if you do not end the call on your handset/device before then.
Roaming calls are charged on a per-second basis. The duration is rounded up to the nearest second for originated and terminated calls and the call charges are rounded up the next penny at the end of the call. If you wish to find out how other networks will charge your calls before you travel abroad, these details are available if you call 450 and speak to a customer services representative.
Content downloads (such as ringtones and pictures) are charged per event. Content purchased from a 3rd party may be billed differently. Please refer to the 3rd party for charges and payment details.
A text message will be charged to the customer once it has been sent. Text messages that exceed 160 characters will be sent as two or more messages and charged accordingly.
*Voice and Circuit Switch Data
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