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unexpected costs – talking points for children

Mobile charges can be confusing. Clear ground rules can avoid children getting trapped into accidental costs. Here are some talking points which can help clarify things.

  • You mustn’t buy anything which hasn’t been agreed in advance - before making any mobile or online purchase, clear it with parents.
  • If a phone is stolen, you're liable for the cost of all calls until it's reported stolen, so you should report it as soon as possible.
  • Always read terms and conditions very carefully and check if you’re not sure.
  • ‘Premium rate’ phone lines cost a lot of money, and the bill can mount up very quickly. Take a look here for more information about how to avoid premium rate problems.
  • Remember that anything you spend will end up on the family’s mobile bill.

related subjects:  talkingpoints mobile costs 

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keeping mobile costs under control

Orange offers a mobile price plan called Your Group. It’s designed for families, and gives parents a degree of cost control. Here’s how it works.

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related subjects:  mobile costs 

where to next?

For more information on how to help children avoid expensive mistakes on phone or landline, visit Phonepay Plus and Phonebrain.

Click here for the Orange code of practice regarding Premium Rate Services (PRS). This explains what PRS are, what call barring services are on offer, as well as information about reporting PRS complaints.