spam
‘Spam’ describes any unwanted marketing message you receive on your mobile. From claiming you’ve won a mystery prize, to telling you someone fancies you and asking you to call a premium rate number, spam comes in lots of different guises.
Spam is the mobile equivalent of junk mail. It’s irritating and can cause problems. Children particularly are vulnerable to the marketing messages of spam, as they don’t always understand the cost or implications of services being offered.
Sometimes your number will have been randomly generated, sometimes it will have been illegitimately compiled and sold on to companies as part of a ‘marketing list’.
The problem affects all mobile networks, not just Orange. Orange doesn’t give out customer numbers to other companies for marketing purposes.
We’re sorry to hear that – perhaps one of the related articles below might be of more help to you.
To enable us to improve this site, we’d appreciate it if you’d take a moment to let us know what you felt was wrong with this article.
dealing with spam
If you receive any spam messages, please forward them to 7726, free, from your Orange phone. This will give us a good idea of what’s out there, and help us reduce the amount of spam you get.
ending unwanted services
If you’re receiving spam from one company or source and want to stop it, there are a couple of ways of going about it.
how to avoid spam
While it’s unlikely your life will ever be entirely free of spam, there are steps you can take to avoid it.
mobile spam – talking points for children
Children are particularly vulnerable to spam, as they often don’t understand the full implications of signing up to apparently attractive offers. Here is some advice which should give them a clearer understanding of the risks of spam.
where to next?
For details on access to official information, and how to protect personal information, visit the Information Commissioner’s office.
For information on how to activate a fraud alert, click here.
For general tips on internet safety click here.
