terms and conditions

1. Mob Mates is available to:
   • New customers who register their new PAYG SIM on Mob Mates
   • All existing Orange PAYG customers who change tariff at www.mobmates.co.uk or in Orange stores, and who satisfy the following requirements:
     1. Have not changed tariff in the past 30 days
     2. Have a valid Orange PAYG account
2. To receive the Mob Mates benefits (the “Reward”) you must top-up by a minimum of £10 a month. Your Reward depends on your total top-ups in the previous month as set out below:
   
   

   	Topped up by £15 +	Topped up by £10 - £14.99	Topped up by < £10
   Reward 1	2p calls and texts to Mob Mates	2p calls and texts to Mob Mates	N/A
   Reward 2	Free Voicemail	Free Voicemail
   Reward 3	First 5 texts sent in a day for free

   
   
3. Reward 1 is for person to person calls and texts whilst you are in the UK to Mob Mates in the UK only. Reward 2 is free retrieval of Answer Phone messages from your mobile phone within the UK. Reward 3 is for standard person to person text messages to any UK mobile phone network, whilst within the UK. Unused texts will expire at the end of each day.
4. If you do not top up by £10 a month, and for all other calls and texts the following rates apply:
   • 10ppm calls to Orange mobiles
   • 25ppm calls to standard landlines
   • 40ppm calls to other UK mobile networks
   • 10p per text
   
   For details of other charges see www.orange.co.uk or the Price Guide.
5. All calls whilst on Mob Mates are subject to a 5p minimum charge.
6. The monthly period during which top ups accumulate (the “Month Period”) starts on the date the Reward is applied to your account. Each Month Period runs from 00.00.00 on the first day of the Month Period to 23.59.59 on the last day of the Month Period. At the end of the Month Period we calculate your Reward. Where the Reward is applied on the 29th, 30th or 31st day of a month, the Month Period will run from the 28th of each month.
7. Orange will inform you by text when you qualify for the Reward. At all other times calls, texts and Answer Phone retrieval will be charged at the standard rates.
8. Top ups in one Month Period will not carry over to the next Month Period.
9. If an existing customer switches to Mob Mates, they will not be able to return to their old tariff. Customers are only able to switch to tariffs currently available.
10. If an existing customer switches to Mob Mates any top ups made in the last month will count towards achieving the Reward. Any rewards the customer may have earned prior to joining Mob Mates will remain on the account for the duration of their original reward period.
11. Mob Mates customers will be eligible to participate in the following products and/or promotions:
    1. 'Call Me Back Text'
    2. All Extras. Text Extras with a duration of 1 month will be used before the free 600 text promotion. Text Extras with a shorter duration than 1 month will be used after the free 600 text promotion.
    3. Magic Number. Magic Number rates will take priority over Mob Mates rates eg. if a Mob Mates customer calls another Mob Mates customer who is also their Magic Number, the call is charged 15p for up to an hour (not 2p a minute). If an existing customer switches to Mob Mates then their existing Magic number will remain unchanged.
12. Save as set out in 12 or as otherwise specified, Mob Mates is not available in conjunction with any other reward or promotion.
13. Pay Monthly customers wishing to join Mob Mates must fulfill the remainder of their pay monthly contracts before applying to join Mob Mates.
14. For new customers ordering a SIM pack from www.mobmates.co.uk, Mob Mates is limited to one Mob Mates SIM pack per household.
15. For new customers ordering online, the Mob Mates SIM pack will be dispatched within 21 days of processing your order.
16. Mob Mates SIM packs ordered via www.mobmates.co.uk or www.orange.co.uk are strictly for personal use only and must not be used for commercial purposes. The resale of the Mob Mates SIM packs is strictly prohibited. Orange reserves the right to refuse connection of the SIM if it believes that the Mob Mates SIM pack is being or to be used in breach of this provision.
17. Orange reserves the right to amend or vary these terms and conditions or to withdraw Mob Mates or any aspect of the Reward at any time on reasonable notice.
18. Orange reserves the right to increase the cost of both per minute call charges and minimum call costs. Any increases will be posted on the website. Once any increase has commenced, you will be deemed to accept these changes if you continue to use Orange Services.
19. Service is subject to the Standard Terms and Conditions for the Supply of Orange Pay as you go Services and Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these terms and conditions and the aforementioned terms, the Standard Terms will prevail.