Bonus top up (the "Offer") is open to Orange pay as you go customers on the Same Rates 24/7 tariff who have registered their phone with Orange. By registering your phone on the Same Rates 24/7 tariff with Bonus Top-up you will automatically be given the Offer.
Existing customers can request the Offer by calling 450 and changing their tariff to Same Rates 24/7 Bonus Top-up. When moving on to the Offer from either Fixed Rates all Day, Choose your own off peak or Talk & Save please be aware that you will not be able to return to your old tariff.
If you currently have a pay as you go Offer, your new Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your new Offer.
Level of top-up during
the calendar month
Bonus Credit
£10
£1.00 (10%)
£15
£2.25 (15%)
£20
£4.00 (20%)
£30
£9.00 (30%)
£40
£16.00 (40%)
£50
£25.00 (50%)
If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and the Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, you will not receive any Reward/s and your Offer will move onto Daily Analysis.
When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward/s will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and the Offer will go onto Monthly Analysis.
When in Monthly Analysis, all top ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.
If you do not qualify for your Reward/s on your Analysis Date, no Reward/s will be given and the Offer will move onto Daily Analysis.
If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.
Your Accumulated Amount will be reset to zero on each Analysis Date.
Orange will inform you by text when you qualify for your Reward/s.
Any Reward/s you may have earned prior to joining the Offer will remain on the account for the duration of their original reward period, except any Mob Mates Rewards you may have, which will be removed immediately.
The Bonus Credit Reward can be used for standard network services including standard voice calls to all UK network mobiles and fixed landlines, Lo-Call Rate calls (ie, 0845 numbers), standard person to person UK mobile text messages (including photo messaging and video messaging), and access to Orange World. All other calls and services are excluded and will be charged at standard rates. The Bonus Credit will be used at the standard rates for the Same Rates 24/7 tariff, details of which can be found on our website (www.orange.co.uk). There is a maximum of £25 Bonus Credit in any one month. Any portion of the Bonus Credit remaining at the end of the Monthly Period does not roll over to the subsequent Monthly Period.
The Offer is not available in conjunction with any other Offer or promotion, unless otherwise specified. If customers switch to another Offer or promotion the remaining portion of the Bonus Credit Reward will remain on the account until it expires (at the end of the Monthly Period when it is put on the account.) Customers may only change between Offers for which they are eligible once every 30 days.
The Reward can be used in conjunction with Extras. You can review your Bonus Credit Reward by calling 453 once you have received your SMS to inform you that your Bonus Credit Reward has been applied to your account.
The minimum call charge is 15p.
Orange reserves the right to amend or vary these terms and conditions or to withdraw the Offer at any time on reasonable notice.
Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.
Terminology
Monthly Analysis - all top ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.
Monthly Analysis Period - the period of time during which customers’ top ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.
Daily Analysis - the customers Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.
Accumulated Amount - the value of a customers accumulated top-ups that will be used to determine if the customer qualifies for a Reward.
Analysis Date - the date on which a customers Accumulated Amount is analysed to determine if they qualify for a Reward.
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