mobile help & support
 help using your mobile
 mobile FAQs
 contact us
 guide to mobile services
 using your mobile abroad
 UK mobile coverage
 mobile service plans
 pay monthly
 pay as you go
 choose your animal
 ways to top-up
 something for nothing
 Extras
 replace your phone

replace your phone

get up to £100 credit back

call 450 from your phone or 07973 100 450 from any phone and choose Upgrade when prompted
Getting a new phone with Orange is easy. You can bring your existing number and any remaining talk time credit with you.

And now, when you change your pay as you go phone you'll get back 15% of the total amount you've spent on top-ups in the last six months - up to a value of £100.

how does it work?
Simply register your new pay as you go phone and we'll give you a reward when you buy a new phone. So, for example, if you've topped-up by £100 a month for the previous 6 months, you'll get a massive £100 back. This will be added to your talk time in six monthly instalments. You'll receive the first instalment within 24 hours of your registration.

average top-up per month credit back over six months credit back per month
 £10  £10.50  £1.75
 £15  £15.00  £2.50
 £20  £21.00  £3.50

To receive this reward you need to have been an Orange pay as you go customer for the past six months without having got this reward. You must also make sure you top-up by a minimum of £10 a month. To be eligible for a £100 reward, you need to top-up by £600 over a six month period.

Your credit can be used for standard calls to mobile phones and landlines, to send messages (including text, photo and video), and to access Orange World in the UK.

what you need to do
Simply select your upgrade and call 450 to register your new phone. Then tell us you're upgrading and we'll transfer your details to your new SIM Card.

Whether you're eligible for an upgrade reward or not, you'll receive £1 talk time credit when you upgrade - this will automatically be credited to your account.
Ready to join?
Click here to see all pay as you go phones
see terms
I want to
upgrade my phone
manage my account online
see the latest offers
see how to top-up
shop - which animal is right for you? Visit our shop now.
mobile music - Gigs and Tours - Reserve tickets 48 hours before they go on sale. Find out more.