Pay Monthly Animal Packages Terms and Conditions - March 2008
These terms and conditions apply to new and existing customers connecting or upgrading to a Dolphin, Canary, Racoon or Panther “Animal Package” from 1st March 2008 to 31st July 2008.
Connection is subject to status and a 12-month minimum term contract or longer minimum connection period as stated in your agreement with Orange
Existing customers will be subject to the Our Customers First terms and conditions. See orange.co.uk/terms.
You will not be able to switch to a lower Service Plan for the first 6 months of a 12-month contract, the first 9 months of an 18-month contract or the first 12 months of a 24-month contract. After the first 6, 9 or 12 months, as appropriate, you may switch to the next lowest value Service Plan once only for the remainder of your contract term. You are able to switch to an equivalent or higher Service Plan at any time.
Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange answerphone. Calls to Freefone numbers (0800, 0808 and 0500) and non-geographic numbers (0845 and 0870) are not included in bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min, 55p/min, 55p/min and £1.70/min respectively or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
Out-of-bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and answerphone. Out-of-bundle calls to other UK mobile networks will be charged at 35p per minute.
Charges for payments not made by direct debit will be applied as set out in the price guide. Charges will also apply for itemised billing as set out in the price guide. Itemised bills can be viewed online via My Account.
Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
Out of bundle texts will be charged at your Service Plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
Any “unlimited” offers are subject to the Orange Unlimited Bundles terms. See orange.co.uk/terms.
Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
With the exception of clause 4 above where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
Mobile Internet bundles
Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange's discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
Any unused part of the bundle will not rollover to next month.
Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
Mobile Internet browsing does not include event chares such as for ringtones or games (transport costs for these events are included).
Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
Downloading or applying for the Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.
Dolphin Service Plan Terms and Conditions
Where included in the Plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.
Dolphin Multimedia Service Plan Terms and Conditions
These terms are subject to the Mobile Internet Bundles terms set out above.
Access to Bebo is subject to a fair usage policy and to the Bebo PAYM terms and conditions at orange.co.uk/terms.
Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000 MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.
Racoon Service Plan Terms and Conditions
Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.
Canary Service Plan Terms and Conditions
Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day.
Panther Service Plan Terms and Conditions
For all Panther Service Plans customers will receive free calls to answerphone. The free calls to answerphone will not decrement the inclusive minutes bundle. Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates.
For all Panther Service Plans, customers will receive free itemised billing for the duration of time that you remain on a Panther Service Plan.
All Panther Service Plans are eligible to receive an “unlimited” benefit. Alternatively, customers can substitute one of the “unlimited” benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles terms and conditions set out above at clauses 14 to 19.
SIM-only Terms and Conditions
These terms and conditions apply to new and existing customers connecting to a SIM-only Dolphin, Canary, Racoon or Panther "Animal Package" from 1st March. No handset is included.
Connection is subject to status.
Before you can use your SIM card in your existing phone you may need to get your previous network or service provider to unlock the handset. A charge may be payable.
Customers on Business Plans or Line 2 accounts are not eligible for the Orange PAYM SIM-only Plans.
The Orange SIM-only Plans are not available in conjunction with other Orange promotions unless stated otherwise, or Customer Service Plan discounts or bundles. These will be removed from your account when you opt for this plan.
To be eligible for these PAYM SIM-only Plans, you must pay by Direct Debit.
You may switch to a higher or lower SIM-only Service Plan after your first Billing Date. Only one Service Plan change per month is permitted. In the event you do switch Service Plan you must give us not less than 10 days notice before your billing Date. Service Plan changes will take effect after your next bill.
You must complete 3 months on your SIM-only Service Plan before you are eligible to migrate to a PAYM Service Plan.
If you wish to migrate from a PAYM Service Plan to a SIM-only Service Plan you may do this at any time, but if you are still in contract you will need to pay any outstanding line rental in relation to your PAYM Service Plan.
Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange answerphone. Calls to Freefone numbers (0800, 0808 and 0500) and non-geographic numbers (0845 and 0870) are not included in bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min, 55p/min, 55p/min and £1.70/min respectively or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
Out-of-bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and answerphone. Out-of-bundle calls to other UK mobile networks will be charged at 35p per minute.
Any “unlimited” offers are subject to the Orange Unlimited Bundles terms. See [url].
Charges will apply for itemised billing as set out in the price guide. Itemised bills can be viewed at no charge online via My Account.
Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
Out of bundle texts will be charged at your Service Plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
If you wish to terminate your PAYM SIM-only account, you must give Orange 30 days notice. The contract will be terminated on the next billing date after this notice period has elapsed.
PAYM SIM-only customers are not eligible for Orange Care.
Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice.
Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.
Mobile Internet Bundles
Mobile internet browsing is subject to the monthly limit set out in your service plan terms and conditions. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video. Should you exceed your monthly limit or if such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange's discretion, your inability to purchase the Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
Any unused part of the bundle will not rollover to next month.
Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
Mobile Internet browsing does not include event chares such as for ringtones or games (transport costs for these events are included).
Usage within the Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
Downloading or applying for the Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your Device.
Dolphin Service Plan Terms and Conditions
Where included in the Plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.
Dolphin Multimedia Service Plan Terms and Conditions
Access to Bebo is subject to a fair usage policy and to the Bebo PAYM terms and conditions at orange.co.uk/terms.
Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000 MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.
Racoon Service Plan Terms and Conditions
Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.
Canary Service Plan Terms and Conditions
Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day.
Panther Service Plan Terms and Conditions
For all Panther Service Plans customers will receive free calls to answerphone. The free calls to answerphone will not decrement the inclusive minutes bundle. Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates.
For all Panther Service Plans, customers will receive free itemised billing for the duration of time that you remain on a Panther Service Plan.
All Panther Service Plans are eligible to receive an “unlimited” benefit. Alternatively, customers can substitute one of the “unlimited” benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard service plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles terms and conditions set out above at clauses 21 to 26.
Orange Unlimited Bundles - Terms and Conditions from 1st March 2008
These Offers are available to new and existing customers connecting or upgrading to an Eligible Talkplan (as defined below) between 1st March 2008 and 31st July 2008 (an “Eligible Customer”).
The Offers are subject at all times to a fair usage policy of 3000 minutes or texts (as appropriate) each month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused.
Text Messages are standard person to person texts within the UK.
Fixed Line Calls are calls in the UK to standard UK landlines (beginning 01/02/03).
Orange to Orange Calls are for calls made to other Orange phones and Orange answerphone whilst in the UK.
Once the Offer is applied to your account you will continue to receive the Bundle for the life of your contract. If your account is terminated for any reason or you migrate to a different (non-eligible) talkplan the Offer will be removed from your account.
Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offers, or any of them, on providing reasonable notice to you.
Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
Text, Fixed Line & Orange to Orange Any Time Bundles
The Offer is subject to an 18 or 24-month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange).
The Offer is subject to the PAYM Animal Packages Terms and Conditions. See orange.co.uk/terms.
To qualify for the Offer for 18-month plans you must be on Dolphin £30.00, Dolphin £35.00, Dolphin £40.00, Racoon £35.00, Canary £40.00, Panther £45.00, Panther £55 or Panther £75.00 (each an “Eligible Talkplan”).
The Offer will be available at a discount of £5 per month if you take out a 24-month plan.
The Offer provides Eligible Customers with one of the following “Unlimited Bundles”:
Dolphin packages - Unlimited Text Messages
Dolphin multimedia packages - Unlimited Text Messages & Unlimited Evening and Weekend mobile internet browsing & Unlimited Access to Bebo
Racoon packages - Unlimited Fixed Line Calls
Canary packages - Unlimited Orange to Orange Calls
Panther packages - Your choice of any one of the Unlimited Bundles or 250MB Anytime mobile internet browsing benefits
SIM-only Bundles
To qualify for the Offer you must be on Dolphin £20.00, Dolphin £25.00, Dolphin £30.00, Racoon £25.00, Canary £30.00 or Panther £35.00 (each an “Eligible Talkplan”).
The Offer is subject to the SIM-only Terms and Conditions. See orange.co.uk/terms.
The Offer provides Eligible Customers with one of the following “Unlimited Bundles”:
Dolphin packages - Unlimited Text Messages
Dolphin multimedia packages - Unlimited Text Messages & Unlimited Evening and Weekend mobile internet browsing & Unlimited Access to Bebo
Racoon packages - Unlimited Fixed Line Calls
Canary packages - Unlimited Orange to Orange Calls
Panther packages - Your choice of any one of the Unlimited Bundles or 250MB Anytime mobile Internet browsing benefits
Orange Unlimited Off Peak Bundles
The Offer is subject to an 18-month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange) by calling Orange direct or at www.orange.co.uk.
To qualify for the Offer you must be on Dolphin £25.00 (not including 3000 text only plan), Dolphin £30.00, Racoon £25.00, Racoon £30.00 or Canary £30.00 (each an "Eligible Talkplan").
The Offer provides Eligible Customers with one of the following "Unlimited Bundles" :
Dolphin £25.00, Dolphin £30.00 - Unlimited Off Peak Text Messages
Racoon £25.00, Racoon £30.00 - Unlimited Off Peak Fixed Line Calls
Canary £30.00 - Unlimited Off Peak Orange to Orange Calls
All Off Peak Bundles can be used between 7pm and 7am, Monday to Friday and from 7pm Friday to 7am Monday.
Orange Unlimited Weekend Bundles
The Offer is subject to a 12-month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange) by calling Orange direct or at www.orange.co.uk.
To qualify for the Offer you must be on Dolphin £25.00, Dolphin £30.00, Dolphin £35.00, Racoon £25.00, Racoon £30.00, Racoon £35.00, Canary £30.00, Canary £40.00, Panther £45.00, Panther £55 or Panther £75.00 (each an "Eligible Talkplan").
The Offer provides Eligible Customers with one of the following "Unlimited Bundles":
Panther £45.00, £55 and £75.00 - Your choice of any one of the Unlimited Weekend Bundles
All Weekend Bundles can be used between 7pm Friday and 7am Monday.
mobile TV and Video Calling promotions - terms and conditions
Common terms and conditions
Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offers on providing reasonable notice to you.
In the event that your account is terminated for any reason, including, but not limited to non payment Orange reserves the right to refuse re-connection to the Offers.
Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
Free and unlimited mobile TV for two months- terms and conditions
The two months free and unlimited mobile TV offer ("the Offer") is available to new and existing pay monthly customers who connect or upgrade to an Amimal Package with a 3G phone before 31 December 2006.
The Offer is subject to a 12 or 18-month minimum term contract as stated on your customer information form.
You will receive the offer free of charge for the first two months of your contract. After this time you may subscribe to mobile TV from Orange for £5 per month.
You will receive a WAP push message within 5 days of connection or upgrade enabling you to register for the Offer and to choose from one of four mobile TV packages ("the TV packs"). You will also receive a WAP push message at the end of the first month to choose a TV pack for the second month of the Offer.
Fair usage policy: To ensure the fair allocation of network resources for all customers the offer is subject at all times to a fair usage policy of 1GB of TV viewing (approx 20 hours of mobile TV viewing) each month. Usage above this amount will constitute abuse and Orange may, at its discretion, monitor usage and withdraw the Offer from your account in the event that the fair usage policy is abused.
The offer is for use within the UK only. You will be charged at your standard service plan rates for using your phone abroad.
For the avoidance of doubt the Orange TV packages are an Orange Additional Service. Use of Orange TV services are subject to separate terms & conditions which may be viewed at www.orange.co.uk/tv.
30 Minutes free video calling for two months- terms and conditions
The 30 minutes free video calling offer ("the Offer") is available to new and existing pay monthly customers who connect or upgrade to an Animal Package with a 3G phone before 31 December 2006.
The Offer is subject to a 12 or 18-month minimum term contract as stated on your customer information form.
The Offer is a monthly bundle of 30 minutes video calling for two months. After this time video calling will be charged at your standard service plan rates.
If you exceed the monthly bundle of 30 minutes you will be charged at your standard service plan rates for video calling.
The Offer is for use within the UK only to Orange or other UK networks. You will be charged at your standard service plan rates for using your phone abroad.
Any unused minutes will not roll over to the following month.
Unlimited off-peak mobile internet - terms and conditions
The offer is an unlimited off-peak data bundle ("the Offer") which will apply to all new and existing pay monthly customers who connect or upgrade to an Animal or Student Package with a new phone before 31 December 2006 (the "Eligible Customers").
Eligible Customers may only purchase or upgrade to a new phone provided the Offer is applied to their account.
The Offer is subject to a 12 or 18-month minimum term contract as stated on your customer information form.
Notwithstanding clause 1 above, existing customers who do not require a new phone or do not wish to migrate to an Animal Package also qualify for the Offer but you will need to request the offer at the time you sign your new contract (and before 31 December 2006) or the Offer may not be applied to your account and you will remain liable for all data charges incurred.
The Offer is unlimited off-peak WAP browsing free of charge for two months, subject to clause 5 below. The Offer is for use within the UK only. You will be charged at your standard service plan rates for using your phone abroad.
Fair usage policy: To ensure the fair allocation of network resources for all customers the Offer may not be used for: modem access for computers, internet based streaming services, voice or video over the internet, Instant Messaging, peer to peer file sharing and non Orange internet based video. If such use is detected, notice may be given and Network protection controls may be applied to all services which Orange does not believe constitute WAP browsing. This may result in a reduced speed of transmission, inability to use such services and, at the discretion of Orange, removal of the Offer. The Offer is subject at all times to a fair usage policy of 1000MB each month. Usage above this amount will constitute abuse & Orange may, at its discretion, monitor usage and withdraw the Offer from your account in the event that the fair usage policy is abused.
Once the Offer is applied to your account you will continue to receive the Offer free of charge for 2 months. After this time you will automatically roll onto a £5 unlimited off-peak data subscription which you may cancel at anytime.
The Offer does not include event charges such as for ringtones or games (although transport costs for these events are included) and can be used between 7pm and 7 am, Monday to Friday and from 7 pm Friday to 7 am Monday. You will be charged at your standard service plan rates for using your phone outside these hours.
For the avoidance of doubt the unlimited off-peak data bundle is an Orange Additional Service.
Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offer on providing reasonable notice to you.
In the event that your account is terminated for any reason, including, but not limited to non payment Orange reserves the right to refuse re-connection to the Offer.
Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.
|
home|
mobile help & support
print this page