1. A Your Group account can comprise a minimum of two pay monthly subscriptions (PM), or one pay monthly and one pay as you go subscription (PAYG). There can only be a maximum of eight subscribers/handsets associated with a Your Group account.
2. The Your Group account holder must be a pay monthly subscriber.
3. All subscriptions on a Your Group account must be on one account with one account holder.
4. The Your Group account holder will be able to access all other Your Group account members' account details and make amendments.
5. Eligible customers on any of the current pay monthly Talk Plans can take up a Your Group account including all of the Dolphin, Racoon, Panther and Canary Talk Plans. However, some exclusions do apply, see below.
6. Subject to clause 7 below, all calls made from the pay monthly & pay as you go Your Group subscribers to other Your Group phones on the same account will be free of charge and calls made to Your Group phones will not decrement any inclusive talkplan or promotional minutes each customer holds. The free minutes can only be used whilst you are in the UK for calls to other members in the same Your Group account. Pay as you go customers must have at least 10p available airtime credit to make free calls to other Your Group subscribers on the same account.
7. Calls to other Your Group phones on the same account are subject to a fair usage policy of 3000 minutes per month per user. Usage above this amount will constitute abuse and Orange may, at its discretion, monitor usage and withdraw one or all subscribers from a Your Group account in the event that the fair usage policy is abused.
8. There is no rollover on the Your Group promotional minutes.
9. All pay as you go subscriptions must be topped-up on either a monthly or a weekly basis by the Your Group account holder. The top-up(s) will be billed to the Your Group Account in advance. The minimum top-up amount is £2.50 per week; £10 per month, the maximum is £7.50 per week, £30 per month.
10. Pay as you go customers will continue to receive weekly top-ups until the next pay monthly bill date if they remain connected to the network but no longer wish to be part of the Your Group account.
11. Orange reserves the right to amend, vary or cancel these terms and conditions or to withdraw this product at any time upon reasonable notice to you.
12. Service is subject to the standard terms and conditions for the supply of network services and the terms and conditions for the supply of Orange pay as you go services. Where there is any inconsistency between these terms and conditions and the standard network terms and pay as you go terms referred to above, the latter will prevail. Orange reserves the right to withdraw the Your Group account in event that you breach these terms or the standard network services terms or the Orange pay as you go terms.
the following exclusions apply:
1. Customers on business tariffs and business customers, OVP, Upfront and Direct, off-peak value plan, Your Plan, Talk Plans that are no longer offered to new customers and Talkshare are not eligible.
2. A Your Group account cannot be set up on Line 2.
3. Individual members of the current Your Group account are not eligible to migrate to the new Your Group proposition unless ALL members agree to migrate (and subject to migration policy terms and conditions).
4. Existing customers are only eligible to create a new Your Group account if they agree to move to the New Grid (in which case they do not need to re-sign a new contract unless they upgrade at the same time) or a Segment Proposition.
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