Occasionally we update our Terms and Conditions. Details of changes and links to the affected clauses are shown below.

Group Saver Expiry

Group Saver will expire in December 2007 (during 04/12/2007 - 06/12/2007).

All Group Saver customers will then get Free Evening Calls to Orange numbers when they top-up by £10 or more per month. For more information on Free Evening Calls, please see below.

Group Saver Terms and Conditions:

1. Orange group saver is only available for use with an Orange pay as you go phone and is also subject to the Terms and Conditions for the supply of Orange pay as you go Services.
2. Payment of the Orange group saver annual fee will provide the holder, whilst connected to the orange network with a pay as you go phone, with the following benefits (customers may have to wait up to 24 hours following registration of the Orange group saver pack before these benefits become available) for a period of 12 months from the date of registration.
3. 20% discount on voice calls and text messages made whilst in the UK to other Orange pay as you go phones which are registered on the Orange group saver plan.
4. 2p per minute flat rate for voice calls made whilst in the UK during the weekend and English bank holidays to other Orange pay as you go phones which are registered on the Orange group saver plan. Weekend rates apply from Saturday 00.00.01 until Sunday 23.59.59 (or 00.00.01 until 23.59.59 on the bank holiday). Calls made during this time will not count towards any discounted rates offered under the Orange pay as you go Talk and Save service plan (previously named Just Talk Plus).
5. Orange group saver is not available in conjunction with Orange Out Here or any other Orange pay as you go offer and/or schemes. Orange group saver will automatically be cancelled and any remaining benefit waived if an alternative scheme is applied or your orange pay as you go phone is disconnected.
6. Orange group saver is non-transferable and no refund is available in whole or part.
7. The benefits offered through Orange group saver may evolve or change over time. Orange reserves the right to make subsequent changes to one or more of the benefits of the Orange group saver scheme and/or may substitute it for an alternative scheme and/or withdraw the benefits upon reasonable notice and will publish any changes on www.orange.co.uk.
8. Orange reserves the right to change these terms and conditions from time to time upon reasonable notice and will publish any changes on www.orange.co.uk.

PAYG Free Evening Calls

In December 2007 the Group Saver offer will expire and all Group Saver customers will receive Free Evening Calls for 2 years.

Free Evening Calls are available from 7.00pm until 11.59pm to any Orange number when you top-up by £10 or more per month.

Free Evening Calls Terms and Conditions:

1. The Free Evening Calls Promotion (the “Promotion”) is available to:
   • new customers who purchase and activate an Orange pay as you go SIM or handset from an Orange retail store and register* their details with Orange;
   • existing Orange pay as you go customers who upgrade their Orange PAYG phone in an Orange retail store (subject to the pay as you go upgrade process), and;
   • existing Orange pay as you go customers who call customer services, register their details or have previously registered, and are on/migrate to Anytime Fixed Rates, between the promotional dates of 01/11/06 and 31/01/07.
   *New customers will be given until 15/02/07 to register their details
2. Customers who top up by £10 per month will receive free evening calls (the “Free Calls”) to use during the following month (subject to the fair usage limits in clause 7). Customers will continue to receive the Free Calls, subject to the minimum monthly top up levels, for 2 years from the date the Promotion is applied to their account.
3. The calendar month during which top ups accumulate (the ‘monthly period’) will start on the day the phone is activated. This means that any top-up from this point will be taken in to consideration at the end of that Monthly Period. The Monthly Period will run from 00.00.00 on the first day of the Monthly Period and will end at 23.59.59 on the last day of the Monthly Period. Subsequent Monthly Periods will run from the same day of the following months whilst you are on the Promotion. Where the Promotion is applied on the 29th, 30th or 31st day of a month, the Monthly Period will run from the 28th of each month (eg where the Promotion is applied on the 3rd, Monthly Periods will run from 00.00.00 on the 3rd to 23.59.59 on the 2nd of each month).
4. Where a customer does not top up by £10 during a Monthly Period, Orange will send a text message confirming they are not eligible for Free Calls during the following Monthly Period
5. The Free Calls are available to use in the evening from 7.00pm until 11.59pm, from Monday to Sunday. Calls made outside of these periods will be charged at standard rates.
6. The Free Calls include person to person calls to any other Orange mobile phone within the UK. All other calls will be charged at standard rates.
7. The Promotion is subject to a fair usage limit of 600 minutes per month. Once the limit of 600 minutes has been exceeded you will be charged at your standard service plan rates.
8. The Promotion is available in conjunction with all other promotions and rewards available prior to 01/11/06, except for Magic Numbers, Mob Mates, Call Abroad SIM, and all other previous Free Evening Calls promotions. The Promotion will not be available in conjunction with promotions and rewards launched after this date, unless otherwise specified. Free credit received under any other promotion or reward will not count towards the £10 minimum monthly top up.
9. Voice Extras can be used in conjunction with the Promotion. Voice calls to other mobile networks or UK landlines will be deducted from the Voice Extra. Voice calls to Orange mobiles will be deducted from the Voice Extra during the daytime and not deducted from a customer's Voice Extra in the evening during the promotional period.
10. Orange reserves the right to amend or vary these terms and conditions or to withdraw the Promotion at any time on reasonable notice.
11. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Pay as you go Services, the latter will prevail.

Data browsing tariff changes

From the 30th October 2007 Orange are changing their pay as you consume data browsing tariff.

Old tariff:

New tariff:

£3 per MB - regardless of MB used

But don't worry you could now actually save money with our new Orange World data browsing bundles

If you are a heavy data user our new bundles could actually save you money every month. Choose from:

• £1 daily bundle, for anytime mobile internet access*
• £5 monthly bundle, for unlimited evening and weekend browsing*
• £8 per month for anytime mobile internet access (up to 30MB)*

To buy a browsing bundle from your phone, just click on and then enter 'your account' from the Orange World homepage.

For more detail on our new bundles go to www.orange.co.uk/orangeworld.

* For terms go to www.orange.co.uk/entertainment/OrangeWorld/terms.php

Tariff Terms and Conditions changes - effective from 15 October 2007

Orange has updated its terms and conditions for call forward services. Calls to these services are not included in the inclusive minutes bundle and include calls to 07, 070, 08 and 09 numbers. These calls may be charged to a maximum of 20p per minute, 55p per minute, 55p per minute and £1.70 per minute or per call respectively. This change will take effect from 15 December 2007 and are applicable to ALL existing Orange tariffs, both those that are currently available and all tariffs that are no longer available for sale.

Customers who use call forwarding services with numbers beginning with 078730, 079785 and 078225 should note that these changes apply to these numbers from 15 December 2007.

For details of the specific updates to the current tariff terms and conditions please click on one of the links below:

• Offers and Promotions - PAYM Animal Packages - clause 5
• Offers and Promotions - SIM only Animal Packages - clause 10
• Offers and Promotions - Unlimited Bundles - clause 6

Call Abroad Sim call rate changes

Calls to USA and Canada are moving from 5p per minute to 7p per minute. However the great news is we've also updated our pricing, so that you can now call even more countries at a really good rate.

See the new rate

Tariff Terms and Conditions changes - effective from June 8th 2007

In line with other operators, Orange have updated our terms and conditions for a number of our offers and promotions. Calls to 07744 and 07755 numbers are not included in bundle and will be charged at a flat rate of 20p/min. These changes are applicable to ALL existing Orange tariffs, both the animal range of tariffs that is currently available and all tariffs that are now removed from sale.

The changes will come into effect from 8 June 2007.

Orange Network Services Terms and Conditions changes - effective from 1st June 2007

We are making a few changes to our Terms and conditions for the supply of Orange Network Services, there are 4 of them, and they are;

• clause 3.20 relating to credit limits
• clause 4.2.2 relating to terminating your contract during the Minimum Term
• clause 10 relating to credit assessments
• clause 15.1 relating to Service plan changes

The changes will come into effect from 1 June 2007.

For full details click here

Tariff Terms and Conditions changes, effective 15 October 2007 are shown below:

1. These terms and conditions apply to new and existing customers connecting or upgrading to a Dolphin, Canary, Racoon or Panther “Animal Package” via Orange direct between 1 March 2007 and 31 July 2007.
2. Connection is subject to status and a 12, 18 or 24 month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange).
3. Existing customers will be subject to the Our Customers First terms and conditions.
4. You will not be able to switch to a lower Service Plan for the first 6 months of a 12 month contract, the first 9 months of an 18 month contract or the first 12 months or a 24 month contract. After the first 6, 9 and 12 months, as appropriate, you may switch to the next lowest value Service Plan once only for the remainder of your contract term. You are able to switch to an equivalent or higher Service Plan at any time. 
5. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines, other UK mobile networks and Orange answerphone. Calls to 07 call forwarding services and 070, 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min , 55p/min, 55p/min and £1.70/min or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
6. Charges for payments not made by direct debit will be applied as set out in the price guide. Charges will also apply for itemised billing as set out in the price guide. Itemised bills can be viewed online via My Account.
7. Your text allowance is for standard person to person text messages sent within the UK.  If you do not use your messaging allocation for the month it will not rollover to the next month.
8. Out of bundle texts will be charged at your Service Plan rate.
9. With the exception of clause 4 above where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.
10. Orange reserves the right to replace or amend the Service Plans or these terms and conditions or to withdraw the Service Plans at any time without notice. 
11. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol, BS32 4QJ.

15. For all Dolphin plans, out of bundle calls will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02), Orange mobiles and answerphone.  Out of bundle calls to other UK mobile networks will be charged at 35p. 

17. Where included in the plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02).  They can be used at any time of the day. 
18. For all Racoon Service Plans out of bundle calls will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02), Orange mobiles and answerphone.  Out of bundle calls to other UK mobile networks will be charged at 35p. 

20. Where included in the plan, your Orange to Orange minutes are for calls to other Orange phones and Orange answerphone. They can be used at any time of the day
21. For all Canary Service Plans out of bundle calls will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02), Orange mobiles and answerphone.  Out of bundle calls to other UK mobile networks will be charged at 35p. 

22. For all Panther Service Plans out of bundle calls will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02) and Orange mobiles.  Out of bundle calls to other UK mobile networks will be charged at 35p. 
23. For Panther Service Plans customers will receive free calls to answerphone.  The free calls to answerphone will not decrement the inclusive minutes bundle.  Free retrieval of Orange answerphone voice messages - applies to calls made from your Orange mobile phone to your Orange answerphone whilst in the UK only. Please note that use of the additional features such as answerphone call return will be charged at your standard Service Plan rates. 
24. For Panther Service Plans, customers will receive free itemised billing for so long as you remain on a Panther Service Plan

1. These terms and conditions apply to new and existing customers connecting to a SIM Only Dolphin, Racoon or Panther  Animal Package  between 1st October 2007 and 31st January 2008. No handset is included.
2. Connection is subject to status.
3. Before you can use your SIM card in your existing phone you may need to get your previous network or service provider to unlock the handset. A charge may be payable.
4. Customers on Business Plans or Line 2 accounts are not eligible for the Orange PAYM SIM Only Plans.
5. The Orange SIM Only Plans are not available in conjunction with other Orange promotions unless stated otherwise, or Customer Service Plan discounts or bundles. These will be removed from your account when you opt for this plan.
6. To be eligible for these PAYM SIM Only Plans, you must pay by Direct Debit.
7. You may switch to a higher or lower SIM Only Service Plan after your first Billing Date. Only one Service Plan change per month is permitted. In the event you do switch Service Plan you must give us not less than 10 days notice before your billing Date. Service Plan changes will take effect after your next bill.
8. You must complete 3 months on your SIM Only Service Plan before you are eligible to migrate to a PAYM Service Plan.
9. If you wish to migrate from a PAYM Service Plan to a SIM Only Service Plan you may do this at any time, but if you are still in contract you will need to pay any outstanding line rental in relation to your PAYM Service Plan.
10. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines, other UK mobile networks and Orange answerphone. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in bundle and will be charged up to a maximum of 20p/min , 55p/min, 55p/min and £1.70/min or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month.
11. Unlimited: subject to fair usage. All Off Peak Bundles can be used between 7pm and 7am, Monday to Friday and from 7pm Friday to 7am Monday. All Weekend Bundles can be used between 7pm Friday and 7am Monday.
12. Charges will apply for itemised billing as set out in the price guide. Itemised bills can be viewed at no charge online via My Account.
13. Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
14. Out of bundle texts will be charged at your Service Plan rate.
15. If you wish to terminate your PAYM SIM Only account, you must give Orange 30 days notice. The contract will be terminated on the next billing date after this notice period has elapsed.
16. PAYM SIM Only customers are not eligible for Orange Care.
17. Where there is any inconsistency between these Terms and Conditions and the Terms and Conditions for the supply of Orange Network Services the latter will prevail.

1. These Offers are available to new and existing customers connecting or upgrading to an Eligible Talkplan (as defined below) between 1 March 2007 and 31 July 2007 (an 'Eligible Customer') and are subject to the additional Our Customers First terms.
2. The Offers are subject at all times to a fair usage policy of 3000 minutes or texts (as appropriate) each month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw the Offer from your account if the fair usage policy is abused.
3. Text Messages are standard person to person texts within the UK.
4. Fixed Line Calls are calls in the UK to standard UK landlines (beginning 01/02).
5. Orange to Orange Calls are for calls made to other Orange phones and Orange answerphone whilst in the UK.
6. Calls or texts to 08 and 09 numbers and whilst abroad are not included and will be charged at your standard talkplan rates. Calls to 07 call forwarding services are not included in bundle and will be charged at a flat rate of 20p /min, and calls to 070 numbers may be charged to a maximum of 55p per minute.
7. Once the Offer is applied to your account you will continue to receive the Bundle for the life of your contract. If your account is terminated for any reason or you migrate to a different talkplan the Offer will be removed from your account.
8. Orange reserves the right to amend, vary, or cancel these terms and conditions or to withdraw the Offers, or any of them, on providing reasonable notice to you.
9. Service is subject to the Standard Terms and Conditions for the Supply of Orange Network Services, a copy of which can be found at the back of your Orange phone User Guide. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the Supply of Orange Network Services, the latter will prevail.